I used this slide at a presentation yesterday.
For me its purpose was to contrast current/future states and link to best practices.
However one of the participants (Banking senior executive) said he loved how it simply showed how powerful ‘language’ can be to communicate a new strategy, initiative or change.
He said they have been stuck for years using the same old terminology from the ‘old’ column.
This was brilliant.
An unexpected but simple example showing the power of fresh #perspectives #diversityofthought #customerdevelopment #userfeedback